View Calendar
Menu

Castle Park Health & Safety Guidelines

Rides Open April 9!

Castle Park is currently welcoming guests back for mini golf. Rides reopen April 9!


Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Castle Park healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines
  • Submit to temperature check at arrival
  • Wash hands often with soap and water
  • Avoid touching your face
  • Maintain appropriate (6 ft.) distance from others not in your travel party

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.

Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests alike.
   
Temperature Checks Temperature Checks
Checking every guest and employee upon entrance.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between your party and others.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   

Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Castle Park will look different this summer.

  • Guests will need to register for the date they wish to visit for mini golf in advance. Annual Pass Holders and Pre Purchased Ticket Holders can visit for golf on their desired date, no reservation necessary.
  • If the date you wish to visit is not listed in our online calendar, we have already hit our capacity limit for that date, and you will need to choose another day.
  • All those wishing to enter Castle Park (Guests, Team Members, Suppliers, and Contracted Partners) will have their temperatures scanned before entering the park.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • Facial coverings are also required for all entrants, ages two and up.

Visitors will find many more new proactive measures in place at Castle Park this year.



Frequently Asked Questions

Can't find the answer to your question? Please e-mail us at castlegroup@palaceentertainment.com and we will assist you.
Do I have to wear a facial covering?

In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Pennsylvania Department of Health, all Team Members and Guests aged two (2) and up are required to wear facial coverings while at the park.
Fully cover an individual’s nose and mouth and allow the guest to remain hands-free
Fit snugly but comfortably against the side of the face
Be made of breathable material, either disposable or reusable.

Costume masks are not considered appropriate and are prohibited. Face shields are not permitted on any attractions and are not a substitute for a facial covering. Face shields are permitted within the park when worn with an acceptable facial covering.

When do I have to wear a facial covering?

Facial Coverings are required:
To enter the park Throughout the property
On attractions (except for water-based attractions)
In queue lines (except for lines for water-based attractions)
Enclosed locations (retail stores, bathrooms, locker pavilions, First Aid, etc.)

Facial Coverings are not required:
While eating or drinking

I have received a COVID-19 vaccination, am I still required to wear a facial covering?

Yes. In accordance with state and federal health and safety guidelines, all entrants will be required to follow all COVID-19-related protocols regardless of their vaccination status. We are employing an abundance of caution in order to ensure the health and safety of all Team Members, Guests and other visitors. We will continue to require facial coverings, social distancing and other policies until such a time as health authorities deem it appropriate to frequent public places without such precautions in place. We will continue to closely monitor local, state and federal developments and adapt our policies as conditions evolve. Please consult our FAQ questions “Do I have to wear a facial covering?” and “When do I have to wear a facial covering?” for additional information.

Will Annual Passholder Appreciation Days be rescheduled?

Yes, we will reschedule each Passholder Appreciation Day that was missed due to park closure.

Will Annual Passholders receive expiration date extensions?

Yes, any pass that would have expired on or after March 1, 2020 will receive the number of operating dates we were closed added onto their pass.

Will my Winter Saver Pass be valid when you reopen?

We will honor Winter Saver Passes for an additional 3 weeks when we reopen.

I purchased Stocking Stuffer tickets that expired March 31 2020, can I use them when the park reopens?

Yes, Any unused Stocking Stuffer tickets that were set to expire on March 31, 2020, can be redeemed for up to 3 months after our full park reopening date. The reopening date is still TBD.

Will I receive a refund on my pre-purchased admission tickets?

Good Any Day tickets from 2020 will be valid through the entirety of 2021, and Limited Operation and Date-Restricted Tickets will be accepted any day of 2021. Guests with additional questions about their tickets can email castlegeneral@palaceentertainment.com to connect with our Guest Services staff.

Are you still hiring?

We are still accepting applications, however at this time in-person interviews, orientations and training are on hold until further notice.

What Safety and Sanitation Procedures are planned for when the park opens?

Our highest priority remains the safety of all of our Team Members and Guests, and we’re closely following the guidelines set forth by the Centers for Disease Control & Prevention, California Department of Health, and Riverside County Public Health Department, along with other government officials and health experts. Some of our evolving sanitation procedures include:

  • Making sure rides and other areas are clean and hygienic
  • Communicating and promoting the need to maintain social distance
  • Promoting regular and thorough hand washing by Team Members, Contractors and Guests
  • Installing sanitizing hand rub dispensers in prominent places around the park to facilitate handwashing amongst Guests
  • Promoting good respiratory hygiene in the workplace
  • Encouraging Guests and Team Members to stay home if you are exhibiting any symptoms of COVID-19, or have been in contact with anyone who has been diagnosed with COVID-19, shown symptoms, or themselves come into contact with an individual at risk or suspected of having contracted COVID-19.
  • Educating all Team Members about illness prevention, preparedness and response

For additional information and resources, please visit the websites linked above for the CDC and state and county health departments.

Is the Arcade Open?

The Arcade is not open, however certain games will be moved to the mini golf patio for guests to enjoy.