Castle Park Health & Safety Guidelines

Rides Open Tuesdays - Sundays

Castle Park Ride Park is open Tuesdays through Sundays in June.



Working Together to Avoid COVID-19


The health and safety of our Guests and Team Members is our top priority. In these unprecedented times, we have implemented enhanced health and safety measures to help protect everyone. But we can’t do it alone. We are counting on everyone’s efforts to do their part by cooperating with these new measures that are designed to keep every person visiting and/or working at Castle Park healthy and safe.


Guest Responsibilities


  • Wear face coverings per CDC guidelines if unvaccinated
  • Wash hands often with soap and water
  • Avoid touching your face

Guests should familiarize themselves with guidance from the Centers for Disease Control and Prevention and evaluate their risk in determining whether they should attend our facilities. If you or a family member are ill or think that you may be getting ill, please postpone your visit until you are well.

By visiting our facility, you voluntarily assume all risks related to exposure to COVID-19.

Here are the specific steps we’re taking in accordance with state and federal guidelines.

Face Coverings Face Coverings
Required face coverings for park personnel and guests who are not fully vaccinated.
   
Hand Cleansing Hand Cleansing
Asking everyone to wash hands often with soap and water.
   
Hand Sanitizer Hand Sanitizer
Providing sanitizer stations throughout the park.
Social Distancing Social Distancing
Requiring social distance of six feet between those who are not fully vaccinated.
   
Limiting Capacity Limiting Capacity
Limiting the number of guests to facilitate social distancing.
   
Sanitizing Teams Sanitizing Teams
Performing enhanced sanitizing throughout the day on high-touch surfaces and rides.
   
Education & Training Education & Training
Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage.
   


Planning a Visit

In order to comply with key health and safety measures surrounding limiting capacity, social distancing, and touch-free payment, planning a visit to Castle Park will look different this year.

  • As of June 15, 2021, no reservations are necessary for pass holders.
  • In accordance with the latest guidance issued by the Centers for Disease Control and Prevention and the California Department of Health, guests who have been fully vaccinated* are not required to wear a facial covering when visiting Castle Park. Guests who are not fully vaccinated* must wear a facial covering and practice social distancing.
  • Any person with a temperature of 100.4°F or higher, or displaying other symptoms of COVID-19, will be denied entry.
  • *People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.



Frequently Asked Questions

Can't find the answer to your question? Please e-mail us at castlegroup@palaceentertainment.com and we will assist you.
  • If you have a fever or are displaying other symptoms of COVID-19, please stay home.
  • Per CDC and California Department of Health guidelines, all guests who are not fully vaccinated* will be required to wear facial coverings.
  • Team Members who are not fully vaccinated* will wear additional personal protective equipment, including facial coverings and gloves, to perform select work functions.
  • Facial coverings will be able to purchase at park retail locations.
  • Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Castle Park.
*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
  • Capacity of rides and indoor facilities within Castle Park will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
  • Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
  • Hand sanitizer and facial coverings are available for purchase at park retail locations.
  • Team Members who are not fully vaccinated will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
  • Guests on water attractions (Buccaneer Cove, temporarily closed) must not wear facial coverings in compliance with water safety best practices.
  • Per CDC guidelines, all Guests who are not fully vaccinated* will be required to wear facial coverings.
  • Guests must remove their facial coverings to engage in water-related activities, to include water attractions or misting areas. Coverings may also be removed in order to eat.
  • Some attractions may be closed if Castle Park management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved. Please check our Attractions page for the most up-to-date information.
*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
  • Employees must wash their hands with hot water for 20 seconds and use a paper hand towel or a hand dryer to dry your hands. Ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of the shift and throughout the day.
  • Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
  • In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
  • Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
  • Team Members who are not fully vaccinated will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields where appropriate.
  • Guests who are not fully vaccinated* may remove their facial coverings to eat and drink.
  • Grab & Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
  • Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
  • Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
  • Soda/ICEE Souvenir Cup refills will be served over the counter by an attendant using paper cups.
  • Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
  • Napkins will still be available from the no-touch dispensers.
  • We strongly recommend Guests utilize contact-less payment for all food and retail items.

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.
  • Prior to opening, all non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
  • Per CDC guidelines, all Team Members and Guests age two (2) and older will be required to wear facial coverings.
  • Team Members will also wear additional personal protective equipment , including gloves and face shields, to perform select work functions.
  • Facial coverings and hand sanitizer will be available for purchase them at park retail locations.
  • Automatic sanitizer stations have been added at retail locations and throughout the park, dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
  • In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Store layouts have been adjusted, and Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
  • Signage throughout the park will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at Castle Park.
  • All sales are final.
*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

Yes, Any unused Stocking Stuffer tickets that were set to expire on March 31, 2020, can be redeemed for up to 3 months as of 4.9.21.

Good Any Day tickets from 2020 will be valid through the entirety of 2021, and Limited Operation and Date-Restricted Tickets will be accepted any day of 2021. Guests with additional questions about their tickets can email castlegeneral@palaceentertainment.com to connect with our Guest Services staff.

We are still accepting applications. Hiring events take place as well, follow our social accounts to find out when.

The Arcade is open!

For those who are not fully vaccinated*, facial coverings are required:

  • To enter the park
  • Throughout the property
  • On attractions (except for water-based attractions)
  • In queue lines
  • Enclosed locations (retail stores, bathrooms, locker pavilions, First Aid, etc.

Facial coverings are not required:

  • In accordance with the latest guidance issued by the Centers for Disease Control and Prevention and the California Department of Health, guests who have been fully vaccinated* are not required to wear a facial covering when visiting Castle Park.
  • For those not fully vaccinated, facial coverings are not required when enjoying water-based attractions, including slides, and while eating or drinking

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.